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Coaches Corner |
A conversation with Lee Harkins, President, M5™ Management Services Inc. Lee offered his BEST ADVICE for a Service Advisor..."Service advisors who want to be successful today should stop trying to sell the business" I said, "Stop selling the service? Please explain" |
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| Play of the Week 3 |
Walk Softly & Carry a Pink Paint Pen In my head I think…I am a service manager again. I will have to do all of those things that service managers to do. If I expect to be taken seriously as a service manager, I HAVE TO MAKE THIS DEAL WORK |
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| When Doors Close... |
From Steve Shaw: A Letter To My Staff As I leave the dealership to pursue new challenges and opportunities in my life, I wanted to take a moment and say thank you to everyone for allowing me to practice my trade in your dealership. We share more than eight hours each day, we share each other lives and together we can improve and inspire each other. |
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| Has an MBA with an emphasis on Fixed Operations Management. He has consulted with and managed hundreds of dealerships across the globe. Mr. Shaw has worked with nearly every product including the prestigious Ferrari, Maserati and Porsche lines. Currently Mr. Shaw is the Fixed Operations Director at a large auto group in Los Angeles California. And now he is the founder of the website mydealercoach.com. |
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| Get your own MBA in Car Dealership Management. Download the original text to becoming a Master of Fixed Operations! |
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| 1-Item RO % |
< 25% |
| Avg. Items / RO |
> 3.5 |
| Avg. Days RO Open |
< 2.5 |
| ELR % Penetration |
> 85% |
| FCDI Up-Done % |
> 95% |
| FRH per FDCI Done |
> .9 |
| FRH Per Menu Close |
> .5 |
| Labor Gross Profit |
> = 74% |
| Maintenance Mix |
> 50% |
| Menu UP-Close % |
> 50% |
| Total FRH / RO Avg |
> 2.50 |
| Post Rate vs ELR % |
> 110% |
| Parts to Labor Ratio |
> .80 / 1 |
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