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Service Department
1-Item RO % < 25%
Avg. Items / RO > 3.5
Avg. Days RO Open < 2.5
ELR % Penetration > 85%
FCDI Up-Done % > 95%
FRH per FDCI Done > .9
FRH Per Menu Close > .5
Labor Gross Profit > = 74%
Maintenance Mix > 50%
Menu UP-Close % >50%
Total FRH / RO Avg > 2.25
Post Rate vs ELR % > 110%
Parts to Labor Ratio > .80 / 1

 

 
 

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All Star
We are LIVE and in person...

Well we are live again!  The website is up and running.  After months of trial and error, after numerous managers have reviewed the site…WE ARE LIVE.  We have a blog, we have my ego, (the only myspace for cardealers).  You name it youll find it here at mydealercoach.com.  If you cant find it ask for it, someone will send it to you.  If you got it, post it in the download section.  And if you can think it, we can do it…together. 

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Playing Porter

I have had numerous emails from service managers not able to get things done.  Other managers email about parking lots full of cars and lack of production.  I have also heard of technicians complaining of low paycheck and more and more technicians being hired.  What the heck is going on?  As a manager and a consultant I can only respond in one way.  I ask the manager to go for a walk.  Pick up a set of keys and try to find the car.  Play porter for one day and see what happens.  Can you easily find the cars in the par

Read More ..
 
gerald gant Large Ego  / Friends(2)
Venkatesh venky Large Ego  / Friends(1)
Steve Shaw Large Ego  / Friends(2)
 
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Mydealercoach Articles
Mydealer coach Articles
Posted On: 21st Nov 2008 00:00:00 CST
BENCH MARK

Service Department
Category Gross %
Customer Pay 74%
Service Contract 74%
Warranty 73%
Internal 74%
Sublet 10%
Expenses % Of Gross
Payrol 33%
Advertising 3%
Training 1%
Policy 2%
Rental Cars 1%
Tools 3%
Other Variable 5%
Total Expense 48%

 

 

Parts Departments  

Category

 Gross %
Wholesale 14%
Counter Retail 40%
Customer Pay 45%
Svc Contract 40%
Warranty 25%
Internal 45%

 

BS Metal 35%
BS Paint 0%
BS Warranty 25%
BS Internal 35%

 

Expenses

 % Of Gross
Payroll 30%
Advertising 1%
Training 0.50%
Policy 0.50%
Rental Cars 0%
Tools 3%
Other Variable 7%
Total Expense 42%

 

 

Body Shop

Category

 Gross %
BS Metal 65%
BS Paint 75%
BS Warranty 75%
BS Internal 65%
Materials 35%
Sublet 10%

 

Expenses

 % Of Gross
Payroll 30%
Advertising 2%
Training 2%
Policy 2%
Rental Car 1%
Tools 5%
Other Variable 5%
Total Expense 48%

 

 
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