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Service Department
1-Item RO % < 25%
Avg. Items / RO > 3.5
Avg. Days RO Open < 2.5
ELR % Penetration > 85%
FCDI Up-Done % > 95%
FRH per FDCI Done > .9
FRH Per Menu Close > .5
Labor Gross Profit > = 74%
Maintenance Mix > 50%
Menu UP-Close % >50%
Total FRH / RO Avg > 2.25
Post Rate vs ELR % > 110%
Parts to Labor Ratio > .80 / 1

 

 

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