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| Service Department |
| 1-Item RO % |
< 25% |
| Avg. Items / RO |
> 3.5 |
| Avg. Days RO Open |
< 2.5 |
| ELR % Penetration |
> 85% |
| FCDI Up-Done % |
> 95% |
| FRH per FDCI Done |
> .9 |
| FRH Per Menu Close |
> .5 |
| Labor Gross Profit |
> = 74% |
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| Maintenance Mix |
> 50% |
| Menu UP-Close % |
>50% |
| Total FRH / RO Avg |
> 2.25 |
| Post Rate vs ELR % |
> 110% |
| Parts to Labor Ratio |
> .80 / 1 |
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Service Department |
| Category |
Gross % |
| Customer Pay |
74% |
| Service Contract |
74% |
| Warranty |
73% |
| Internal |
74% |
| Sublet |
10% |
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| Expenses |
% Of Gross |
| Payrol |
33% |
| Advertising |
3% |
| Training |
1% |
| Policy |
2% |
| Rental Cars |
1% |
| Tools |
3% |
| Other Variable |
5% |
| Total Expense |
48% |
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| Parts Departments |
Category |
Gross % |
| Wholesale |
14% |
| Counter Retail |
40% |
| Customer Pay |
45% |
| Svc Contract |
40% |
| Warranty |
25% |
| Internal |
45% |
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| BS Metal |
35% |
| BS Paint |
0% |
| BS Warranty |
25% |
| BS Internal |
35% |
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Expenses |
% Of Gross |
| Payroll |
30% |
| Advertising |
1% |
| Training |
0.50% |
| Policy |
0.50% |
| Rental Cars |
0% |
| Tools |
3% |
| Other Variable |
7% |
| Total Expense |
42% |
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Body Shop |
Category |
Gross % |
| BS Metal |
65% |
| BS Paint |
75% |
| BS Warranty |
75% |
| BS Internal |
65% |
| Materials |
35% |
| Sublet |
10% |
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Expenses |
% Of Gross |
| Payroll |
30% |
| Advertising |
2% |
| Training |
2% |
| Policy |
2% |
| Rental Car |
1% |
| Tools |
5% |
| Other Variable |
5% |
| Total Expense |
48% |
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